The Customer Effort Score frequently known as CES, plays a crucial role metric in customer satisfaction. It assesses how much effort customers expend when communicating with your company. A high CES points to that customers find it easy when resolving issues your support. Conversely, a low CES highlights areas where the customer journey needs impr

Want to fuel user engagement and boost your audience's experience? Gamification is the key sauce! By adding game-like elements into your content, you can inspire participation and build a more engaging environment. Here are 5 proven gamification strategies that will maximize your results: {Points and Badges: Reward user actions with points and bad